Shipping policy

Orders are usually processed within 1 to 3 business days after payment is received. Estimated delivery times vary by destination and carrier. Most tracked orders are delivered within 6 to 12 business days after fulfillment, but delays can occur outside our control. Customers are responsible for entering a complete and accurate shipping  address. If an order is returned because of an incorrect address, refused delivery, or failed pickup, additional shipping fees may apply. Contact support@nelival.com if your tracking has not updated for several business days.