Refund Policy

Refund Policy

Last updated: June 3, 2026.

If you need help with an order, contact us at support@nelival.com with your order number.

Returns may be requested within 30 days of delivery. Items should be unused, unopened, and in their original packaging unless your item arrived damaged or incorrect.

Because Nelival sells ingestible dietary supplements, opened products may not be eligible for return for hygiene and safety reasons. This does not limit any rights you may have under applicable consumer protection laws.

Refunds are reviewed after the return is approved and received, or after we verify a damaged, missing, or incorrect item. Shipping fees, route protection, and expedited services may be non-refundable unless required by law.

Results and personal experiences vary. Refund decisions are not based on a promise to diagnose, treat, cure, or prevent any condition.